Night Front Desk & Member Experience Specialist

Planet Fitness; Santa Paula (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Planet Fitness in Santa Paula, CA is seeking front desk team members for both full-time and part-time shifts. You will greet members, sign up new members, provide tours, and ensure a positive member experience during night shifts.

Responsibilities include front desk duties, account updates, resolving member questions, and maintaining a clean club environment while delivering excellent customer service and a welcoming atmosphere.

Qualifications

• Customer service skills to exceed customer needs.
• Active listening and empathy to resolve issues.
• Diplomacy and tact in all interactions.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account.
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Job description

Planet Fitness in Santa Paula, CA is seeking front desk team members for both full-time and part-time shifts. You will greet members, sign up new members, provide tours, and ensure a positive member experience during night shifts.

Responsibilities include front desk duties, account updates, resolving member questions, and maintaining a clean club environment while delivering excellent customer service and a welcoming atmosphere.