Night Front Desk Leader — Guest Experience & Ops

Comfort Inn & Suites - Florence; Florence (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Generous PTO program

Points based bonus

Daily pay

Employee Referral bonus program

Career advancement opportunities

Job summary

Raines Co. in Florence, SC, is seeking a Front Desk/Operations Leader to drive guest satisfaction and ensure operational standards across hotel departments. You will guide teams, uphold procedures, and support property goals.

Responsibilities include serving as Manager on Duty when the GM is away, applying knowledge of PMS and reservation systems, and maintaining high service levels. High school diploma or GED required with 3 years in hotel guest services or related management.

Qualifications

• High school diploma or GED is required.
• 3 years of hotel guest services, front desk, housekeeping or related management experience preferred.

Responsibilities

• Has a high standard of customer service and implements these standards on property.
• Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems.
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Serves as Manager on Duty in absence of the General Manager.

Skills

Customer service

PMS software aptitude

Guest productivity tracking

Manager on Duty

Education

High school diploma or GED

Job description

Raines Co. in Florence, SC, is seeking a Front Desk/Operations Leader to drive guest satisfaction and ensure operational standards across hotel departments. You will guide teams, uphold procedures, and support property goals.

Responsibilities include serving as Manager on Duty when the GM is away, applying knowledge of PMS and reservation systems, and maintaining high service levels. High school diploma or GED required with 3 years in hotel guest services or related management.