Front Office Manager — Lead Guest Experience & Team Growth

Raines Co; Summerville (SC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

401K

Paid time off

Job summary

Raines Co. is seeking a Front Office Manager to supervise all front office staff and ensure smooth operations across shifts. You will lead training, staffing, and adherence to brand standards while coordinating with other departments to provide exceptional guest service.

The role requires experience in hotel front desk operations, PMS systems, and strong MS 365 skills. Raines offers a comprehensive benefits package and opportunities for advancement within the company.

Qualifications

• Minimum two years of progressive experience in hotels or related fields.
• Prior front desk and supervisory experience.
• Experience with brand or property specific PMS.
• M3, Efficenter, Quore, and other hotel related systems.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.
• Bachelor's degree in Hospitality, Business Administration or related field preferred.

Responsibilities

• Supervise all front office personnel and ensure related duties are completed.
• Participate in selecting front office staff and training.
• Schedule front office staff within budget guidelines under GM direction.
• Maintain effective communication with other departments.
• Ensure cash handling and credit policies are followed.
• Conduct regular meetings and QA audits to uphold Brand standards.

Skills

Supervisory experience

Team leadership

Customer service

Education

Bachelor's degree

High school diploma

Tools

M3 PMS

Efficenter

Quore

Microsoft 365

Job description

Raines Co. is seeking a Front Office Manager to supervise all front office staff and ensure smooth operations across shifts. You will lead training, staffing, and adherence to brand standards while coordinating with other departments to provide exceptional guest service.

The role requires experience in hotel front desk operations, PMS systems, and strong MS 365 skills. Raines offers a comprehensive benefits package and opportunities for advancement within the company.