Night Auditor & Front Desk Revenue Leader

Paragon Hotels Ltd; Anderson (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Instantly

Paid Time Off

Team Member Room Discounts

Time and Half for Select Holidays

Referral Bonus Program

Accident Insurance

Disability Insurance

Life Insurance

Cancer Insurance

Dental Insurance

Vision Insurance

Gift Cards

Employee Lunches

Job summary

Paragon Hotels Ltd. is seeking a Front Desk Manager on Duty to oversee total front office operations and guest relations in South Carolina.

The role involves acting as manager on duty during late hours, handling guest requests, inquiries, and coordinating with management for smooth nightly operations. The ideal candidate has 1+ years in branded hotel settings, a high school diploma (associate/bachelor’s preferred), and may have accounting experience.

Qualifications

• Knowledgeable in: Manager on Duty Functions
• Cash and credit card handling, balancing charges
• Safety and security measures
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
• Frequent Stay Program
• Reservations procedures including cancellations and “walking” guest
• Phone etiquette and answering procedures
• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures and events

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Learn and utilize PMS, if applicable.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.

Skills

Manager on Duty

Cash handling

Safety procedures

Front desk operations

Reservations procedures

Phone etiquette

PMS (Property Management System)

Multitasking

Communication

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Experience in accounting preferred

Tools

PMS

Job description

Paragon Hotels Ltd. is seeking a Front Desk Manager on Duty to oversee total front office operations and guest relations in South Carolina.

The role involves acting as manager on duty during late hours, handling guest requests, inquiries, and coordinating with management for smooth nightly operations. The ideal candidate has 1+ years in branded hotel settings, a high school diploma (associate/bachelor’s preferred), and may have accounting experience.