Night Front Desk Leader – Guest Experience & Operations

Ram Hotels; Alabama; In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Employee discounts

Advancement opportunities

Professional development

Positive work environment

Descrizione del lavoro

Ram Hotels is seeking a reliable Night Auditor to manage the front desk during the overnight shift, handling guest check-ins and check-outs and completing daily financial tasks to ensure smooth operations. The role requires strong customer service and the ability to work efficiently in a fast-paced hotel environment.

Key duties include answering calls, handling guest requests, reconciling ledgers, and ensuring accurate shift reports, with opportunities for advancement within the company.

Competenze

• Experience as night auditor or in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software.
• Excellent attention to detail and problem-solving skills.
• Flexibility to work overnight shifts, including weekends and holidays.

Mansioni

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports.
• Monitor and maintain inventory of supplies and equipment.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Conoscenze

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Flexibility

Overnight shift availability

Strumenti

Microsoft Office

Reservation systems

Descrizione del lavoro

Ram Hotels is seeking a reliable Night Auditor to manage the front desk during the overnight shift, handling guest check-ins and check-outs and completing daily financial tasks to ensure smooth operations. The role requires strong customer service and the ability to work efficiently in a fast-paced hotel environment.

Key duties include answering calls, handling guest requests, reconciling ledgers, and ensuring accurate shift reports, with opportunities for advancement within the company.