Night Front Desk & Guest Experience Specialist

Hotel Equities; Hot Springs (AR); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities & Training

Job summary

Hotel Equities is seeking a dependable Night Auditor to support hotel operations, deliver exceptional guest service, and help achieve operational goals.

You will handle arrivals, payments, and guest requests, while maintaining accurate records and collaborating with housekeeping and other departments. This role requires a calm, organized, detail-oriented professional with flexible night hours.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hotel/front desk/customer service preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Professionalism

Cash handling

Attention to detail

Problem solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Property Management Systems (PMS)

Point-of-Sale (POS) systems

Microsoft Office Suite

Job description

Hotel Equities is seeking a dependable Night Auditor to support hotel operations, deliver exceptional guest service, and help achieve operational goals.

You will handle arrivals, payments, and guest requests, while maintaining accurate records and collaborating with housekeeping and other departments. This role requires a calm, organized, detail-oriented professional with flexible night hours.