Night Front Desk Auditor - Guest Experience Champion

Hotel Equities; Oklahoma City (OK); In loco; USD 22.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Flexible Spending Account (FSA)

Exclusive Third-Party Discounts

Descrizione del lavoro

Hotel Equities is seeking a dependable Night Auditor to join our team, delivering welcoming, efficient service for guests during arrivals, stays, and departures. You will support hotel operations and ensure accurate records, while collaborating with housekeeping and other departments to meet service goals.

The role emphasizes professionalism, guest satisfaction, and a calm problem-solving approach, with opportunities for growth in a multi-award-winning hospitality company.

Competenze

• High school diploma or equivalent preferred.
• Previous hotel/front desk or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Mansioni

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Conoscenze

Customer service

Cash-handling

Verbal & written communication

Flexibility

Formazione

High School Diploma or equivalent

Strumenti

PMS

POS systems

Microsoft Office

Hotel guest-service platforms

Descrizione del lavoro

Hotel Equities is seeking a dependable Night Auditor to join our team, delivering welcoming, efficient service for guests during arrivals, stays, and departures. You will support hotel operations and ensure accurate records, while collaborating with housekeeping and other departments to meet service goals.

The role emphasizes professionalism, guest satisfaction, and a calm problem-solving approach, with opportunities for growth in a multi-award-winning hospitality company.