Night Auditor & Guest Experience Concierge

AC Hotels by Marriott, Auburn; Cary Woods (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

RAM Hotels is seeking a Night Auditor to ensure smooth overnight operations, guest check-in/out, and exceptional service from 11pm to 7am. You will handle registrations, payments, and PMS entries while coordinating with housekeeping and maintenance to keep rooms ready for morning arrivals.

The role requires friendliness, strong communication, accuracy, and the ability to adapt to shift changes. RAM Hotels emphasizes guest satisfaction and professional, courteous service.

Qualifications

• High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred).
• Proficient in MS Word, Excel, PowerPoint.
• Data Entry, Database Management experience.
• Telephone Etiquette experience.

Responsibilities

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property.
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property.
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking.
• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures.
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily.
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms, coordinates guestroom maintenance requests with the engineering and maintenance departments.
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property.
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property.
• Work the primary shift of 11pm - 7am, perform overnight audits with completion of paperwork, prepare lobby and breakfast where applicable.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

Skills

Front office equipment experience

Excellent written and oral comms

Excellent organization

Overnight shift readiness

Education

High-school graduate or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

RAM Hotels is seeking a Night Auditor to ensure smooth overnight operations, guest check-in/out, and exceptional service from 11pm to 7am. You will handle registrations, payments, and PMS entries while coordinating with housekeeping and maintenance to keep rooms ready for morning arrivals.

The role requires friendliness, strong communication, accuracy, and the ability to adapt to shift changes. RAM Hotels emphasizes guest satisfaction and professional, courteous service.