Night Front Desk Lead - Guest Services & Reservations

Aramark Correctional Services; Norman (OK); On-site; USD 28,000 - 42,000; Full time

Job summary

Aramark is seeking a Hospitality Worker III to ensure guest satisfaction by booking reservations, assisting with guest needs, and resolving concerns. The Front Desk Lead Worker may oversee guest services operations, with duties varying by location and client requirements.

The role involves scheduling, training staff, greeting guests, handling registrations, and processing payments; responsibilities may evolve to meet business needs. A proactive, service-minded approach is essential.

Qualifications

• Previous guest services experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks.
• Trains and guides guest service staff on job duties, customer service, systems, and procedures.
• Greet and provide customer service to guests while anticipating their needs.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Other duties and tasks as assigned by manager.

Skills

Guest services experience

Customer service

Interpersonal communication

Organizational skills

Tools

Register/Cash handling

Software systems

Job description

Aramark is seeking a Hospitality Worker III to ensure guest satisfaction by booking reservations, assisting with guest needs, and resolving concerns. The Front Desk Lead Worker may oversee guest services operations, with duties varying by location and client requirements.

The role involves scheduling, training staff, greeting guests, handling registrations, and processing payments; responsibilities may evolve to meet business needs. A proactive, service-minded approach is essential.