Front Desk Lead: Guest Services & Night Audit

Aramark Correctional Services; Potomac (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Parental leave

Job summary

Aramark is seeking a Hospitality Worker III to ensure guest satisfaction by handling reservations, assisting guests, and addressing concerns. The Front Desk Lead Worker may oversee guest services operations based on client needs. Responsibilities include accurate check-in, rate verification, and night audit tasks.

The role requires attention to detail, strong customer service, and good interpersonal skills. Benefits vary by location and may include medical, dental, vision, and retirement plans.

Qualifications

• Previous guest services experience preferred.
• Excellent customer service skills.
• Interpersonal and communication skills, both verbal and written.
• Organizational skills, accuracy, and attention to detail.

Responsibilities

• Make sure all guests are checked in properly with the correct Booking Id Number.
• Check that group billing is setup according to booking ID.
• Check all room rates for accuracy and make corrections if needed, based on group information sheet.
• Forward no-show report to appropriate departments.
• Follow night audit procedure manual.
• Front Desk duties: Check in, Check out and answering the phones
• Insures credit card transmissions are accurate and transmitted daily.
• Complete the daily GRR and distribute.
• Audit all revenue, settlement, and adjustments for accuracy and for proper backup.
• Major portions of work are performed at a desk and/or computer terminal during the night.
• Follows ARAMARK and NCC policies and procedures and safety policies.
• May be required to work overtime, days, and/or weekends.
• Additional tasks and responsibilities may be assigned at the discretion of the manager.

Skills

Guest services

Customer service

Interpersonal & communication

Organizational skills

Job description

Aramark is seeking a Hospitality Worker III to ensure guest satisfaction by handling reservations, assisting guests, and addressing concerns. The Front Desk Lead Worker may oversee guest services operations based on client needs. Responsibilities include accurate check-in, rate verification, and night audit tasks.

The role requires attention to detail, strong customer service, and good interpersonal skills. Benefits vary by location and may include medical, dental, vision, and retirement plans.