Night Front Desk Lead & Guest Experience

North Point Hospitality Group; Savannah (GA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

401(k) Match

Travel Discounts

Competitive Pay

Job summary

North Point Hospitality Group in Savannah, GA is seeking friendly front desk team members. You will greet guests upon arrival, handle check-in and check-out, and protect sensitive guest information with discretion.

We value professionalism and a guest‑focused attitude, with a willingness to be a gracious host for guests, vendors and prospective employees. A High School Diploma and 2 years of front desk experience are preferred.

Qualifications

• High School Diploma or equivalent.
• 2 years experience in hotel front desk desired.

Responsibilities

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• Meets all in-service requirements, complies with all system policies and procedures.
• Serves as a mentor to other front desk associates

Skills

Professionalism

Guest service mindset

Caring and respectful attitude

Gracious host

Education

High School Diploma

Job description

North Point Hospitality Group in Savannah, GA is seeking friendly front desk team members. You will greet guests upon arrival, handle check-in and check-out, and protect sensitive guest information with discretion.

We value professionalism and a guest‑focused attitude, with a willingness to be a gracious host for guests, vendors and prospective employees. A High School Diploma and 2 years of front desk experience are preferred.