Night Auditor: Guest Concierge & Nightly Finances

North Point Hospitality; Savannah (GA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Travel Discounts

Competitive Pay

Job summary

North Point Hospitality in Savannah, GA is seeking a Part-time Front Desk Associate who thrives in a hospitality-focused environment. You will check guests in and out, provide information, and ensure a smooth, welcoming experience for every guest.

We value professionalism, guest-service excellence, and a friendly, helpful demeanor. The role involves handling guest accounts, responding to requests, and coordinating with team members to maintain outstanding service at our Front Office.

Qualifications

• 3 years of front desk experience in a hotel or similar setting.
• Professional demeanor with a strong guest service orientation.
• Ability to anticipate guest needs and respond in a friendly, helpful manner.
• Consistently caring and respectful attitude toward guests and colleagues.

Responsibilities

• Registers guests
• Checks out guests and settles accounts
• Provides general information to guests (directions, restaurant hours, etc.)
• Balances and audits all Front Office postings and settlements
• Updates daily checklist and guest history
• Balances all credit cards, direct bills, and miscellaneous charges from all shifts
• Closes the food and beverage point of sale system and balances all room charges from outlets
• Starts close-out process; prints and distributes Night Audit Report Packets
• Consistently provides exceptional customer service by exceeding guests' expectations
• Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
• Communicates information regarding guests’ needs to other team members and departments

Skills

Professionalism

Guest service orientation

Customer-focused

Host mindset

Education

High School diploma or GED

Job description

North Point Hospitality in Savannah, GA is seeking a Part-time Front Desk Associate who thrives in a hospitality-focused environment. You will check guests in and out, provide information, and ensure a smooth, welcoming experience for every guest.

We value professionalism, guest-service excellence, and a friendly, helpful demeanor. The role involves handling guest accounts, responding to requests, and coordinating with team members to maintain outstanding service at our Front Office.