Overnight Front Desk & Guest Experience Specialist

Sebring Chateau Elan Hotel & CC; Sebring (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Sebring Chateau Elan Hotel & CC is seeking a Night Auditor to balance daily revenue and expenses while performing front desk duties during the audit shift. The role requires strong guest service skills and the ability to handle guest needs with professionalism.

The ideal candidate will have customer service experience, good communication skills, and basic computer proficiency. A bilingual English/Spanish ability is a plus, with flexible scheduling including nights, weekends, and holidays.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.
• Balance revenue and expenses for the day during the audit shift.
• Perform front desk duties during audit shift.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer literacy

Local knowledge

Hospitality experience

Education

High school diploma or equivalent

Job description

Sebring Chateau Elan Hotel & CC is seeking a Night Auditor to balance daily revenue and expenses while performing front desk duties during the audit shift. The role requires strong guest service skills and the ability to handle guest needs with professionalism.

The ideal candidate will have customer service experience, good communication skills, and basic computer proficiency. A bilingual English/Spanish ability is a plus, with flexible scheduling including nights, weekends, and holidays.