Night Auditor | Seven Sebring Raceway Hotel

Shaner Hotels; Sebring (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Night Auditor position at Shaner Hotels in Sebring, FL, is a frontline role balancing day’s revenue, handling guest needs, and performing front desk duties during the audit shift. You will ensure accurate cash handling, prepare daily reports, assist guests with check-ins/check-outs, and maintain high service standards, with bilingual English/Spanish a plus.

This role requires flexibility for weekends and holidays, strong communication skills, and a friendly, professional demeanor to exceed

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Ability to communicate clearly with guests and staff.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions helpful.

Responsibilities

• Assist guests with check-ins and check-outs and address inquiries.
• Balance daily revenue and expenses during the audit shift.
• Respond to guest complaints and ensure satisfaction.
• Adhere to cash handling, payment and credit policies.
• Generate, print, and distribute daily reports to departments.
• Perform other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.