Guest Experience Manager - Front Desk & Night Audit

Shaner Hotels; Sebring (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Shaner Hotels at the Seven at Sebring in Sebring, FL, invites applications for a front office manager role rotating through Front Desk, Night Audit and Housekeeping. You will supervise guest services, ensure room readiness, and uphold franchise standards.

The ideal candidate has hospitality leadership experience, strong communication skills, a passion for guest satisfaction, and flexibility to work weekends and holidays. Join a team focused on service excellence beside Sebring Raceway.

Qualifications

• Minimum one year of front office management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Rotate between Front Desk, Night Audit, and Housekeeping Departments, performing work functions per hotel and franchise standards.
• Direct, implement and maintain a strong service and management philosophy guiding staff.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Assist with managing all aspects of employee performance to ensure productivity and a quality work environment.
• Establish, maintain, and train standards and procedures for cleaning and safe working conditions in the assigned department(s).
• Work to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns.
• Other duties as assigned.

Skills

Front desk management

Guest service excellence

Bilingual English/Spanish

Budget & cost controls

Team leadership

Education

High school diploma or equivalent

Job description

Shaner Hotels at the Seven at Sebring in Sebring, FL, invites applications for a front office manager role rotating through Front Desk, Night Audit and Housekeeping. You will supervise guest services, ensure room readiness, and uphold franchise standards.

The ideal candidate has hospitality leadership experience, strong communication skills, a passion for guest satisfaction, and flexibility to work weekends and holidays. Join a team focused on service excellence beside Sebring Raceway.