Night Front Desk & Guest Experience Specialist

Coury Hospitality; Dallas (TX); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Coury Hospitality's Rooms team is seeking a Front Desk Clerk who can welcome guests, check them in and out, and provide information about local services with warmth and courtesy.

You will handle registrations, assist visitors, and coordinate with the front desk to ensure a smooth guest experience. This non-exempt role requires night shifts and attention to detail in a fast-paced hotel environment.

Qualifications

• Customer service experience preferred.
• Clear English communication, written and spoken.
• Professional appearance and manner.
• Knowledge of computer keyboard and printer operation.
• Ability to input information accurately into computer systems.
• Night shift availability (10 PM–6 AM).

Responsabilités

• Provide quality guest service to all guests and visitors.
• Greet guests with advance reservations and register efficiently.
• Greet visitors seeking accommodations and meet their needs.
• Acquaint guests with local services and amenities.
• Follow accounting procedures.
• Answer calls and deliver messages as needed.
• Act as the reservation attendant.
• Run end-of-day reports and reconcile information.
• Adhere to department and Company policies.
• Ensure guest security with proper handling of guest keys.
• Handle lost and found items.
• Remain on site during inclement weather until replaced.
• Perform other duties as assigned.

Connaissances

Night shift

English communication

Customer service

Phone etiquette

Multitasking

Cashier experience

Inputting data

Outils

Computer keyboard

Printer operation

Description du poste

Coury Hospitality's Rooms team is seeking a Front Desk Clerk who can welcome guests, check them in and out, and provide information about local services with warmth and courtesy.

You will handle registrations, assist visitors, and coordinate with the front desk to ensure a smooth guest experience. This non-exempt role requires night shifts and attention to detail in a fast-paced hotel environment.