Night Auditor | Guest Experience & Night Service Lead

Hilton Dallas/Park Cities; Dallas (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount on hotel stays

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Hospital indemnity insurance

Employee Referral Bonus Program

Descripción de la vacante

Hilton Dallas Park Cities is seeking an experienced Night Auditor to greet and register guests, balance accounts, and ensure smooth night operations. The role emphasizes accuracy in financial transactions, guest satisfaction, and operating various front desk systems.

The position requires strong customer service, basic math skills, and the ability to work overnight in a hospitality-focused environment. Full-time, non-exempt employment with opportunities for growth within Practice Hospitality.

Formación

• One year of Front Desk or Night Audit experience preferred.
• Ability to deal with guests with tact and diplomacy.
• Basic math skills and calculator use required.
• Ability to understand English instructions and information.
• Must be able to balance charges accurately.

Responsabilidades

• Greet guests, register and check in/out to ensure guest satisfaction and profitability.
• Input guest details, verify information, and assign rooms; promote hotel programs.
• Handle payments via POS, process credit/debit cards, and manage multiple forms of payment.
• Demonstrate knowledge of room types, rates, packages and local area.
• Input data into computer systems, including Excel; perform 10-key calculations accurately.
• Operate office machines (copier, fax, telephone) and balance charges.
• Upsell hotel services to maximize occupancy and revenue.
• Respond to guest inquiries and resolve issues promptly and politely.
• Receive and relay messages to guests.

Conocimientos

Customer service

Communication

Cash handling

Mathematical calculations

Excel

Point-of-sale system

10-key by touch

Herramientas

Excel

Point-of-sale system

10-key by touch

Copier

Fax

Descripción del empleo

Hilton Dallas Park Cities is seeking an experienced Night Auditor to greet and register guests, balance accounts, and ensure smooth night operations. The role emphasizes accuracy in financial transactions, guest satisfaction, and operating various front desk systems.

The position requires strong customer service, basic math skills, and the ability to work overnight in a hospitality-focused environment. Full-time, non-exempt employment with opportunities for growth within Practice Hospitality.