Night Front Desk Auditor – Guest Experience & Audit

Columbia Gorge Hotel Hood River, OR; Hood River (OR); On-site; USD 24,796 - 34,440; Full time

Job summary

Columbia Gorge Hotel Hood River, OR is seeking a Night Auditor to support front desk operations in a fast-paced hotel environment. Responsibilities include checking in guests, processing payments, balancing the nightly audit, and handling inquiries with a friendly demeanor.

The role requires a High School diploma or GED, cash handling experience, and strong attention to detail. Hospitality experience is preferred, with opportunities to cover other front desk duties as needed.

Qualifications

• High School diploma/GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house.
• Explain and provide any promotional items to each guest checking in.
• Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met.
• Cover other areas of hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Prepare and balance the nightly audit
• Email all necessary reports to designated people.
• Other duties as assigned

Skills

Customer service

Cash handling

Credit card procedures

Attention to detail

Organized

Education

High School diploma/GED

Job description

Columbia Gorge Hotel Hood River, OR is seeking a Night Auditor to support front desk operations in a fast-paced hotel environment. Responsibilities include checking in guests, processing payments, balancing the nightly audit, and handling inquiries with a friendly demeanor.

The role requires a High School diploma or GED, cash handling experience, and strong attention to detail. Hospitality experience is preferred, with opportunities to cover other front desk duties as needed.