Night Front Desk & Guest Experience Auditor

Crystal Creek Hospitality; Jackson (WY); On-site; USD 38,000 - 48,000; Full time

Job summary

Crystal Creek Hospitality is seeking a Night Auditor to support hotel operations by closing out dates in all systems, while performing the duties of a Front Desk Agent and Auditor. The role blends guest services with financial controls, requiring accuracy in nightly audits, rate postings, and safe, secure handling of hotel areas.

The position emphasizes guest satisfaction, problem resolution, and a strong sense of accountability.

Qualifications

• Education: High School graduate or GED certificate, with an aptitude for math.
• Experience: Previous hotel front desk and PMS computer experience a plus.
• Other skills: Basic computer skills a must. Must be able to work well with others and be detail oriented. Must be able to work alone and overnight shifts.

Responsibilities

• Time management.
• Attention to detail.
• Maintain integrity at all times.
• Make decisions/Resolve problems.
• Work well with guests and co-workers.
• Understand and maintain the standards, values, goals and vision of the hotel.
• Display a “Guest First” attitude.
• Overnight Shift requires staff to remain awake at all hours at the night.

Skills

Attention to detail

Time management

Customer service

Education

High School diploma or GED

Tools

PMS computer experience

Job description

Crystal Creek Hospitality is seeking a Night Auditor to support hotel operations by closing out dates in all systems, while performing the duties of a Front Desk Agent and Auditor. The role blends guest services with financial controls, requiring accuracy in nightly audits, rate postings, and safe, secure handling of hotel areas.

The position emphasizes guest satisfaction, problem resolution, and a strong sense of accountability.