Night Front Desk & Audit Specialist

World Equestrian Center; Wilmington (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

World Equestrian Center is seeking a Front Office & Guest Services professional to greet and register guests, issue keys, handle reservations, and manage guest payments from our Wilmington, OH location. You will coordinate with housekeeping and maintenance to ensure guest satisfaction and timely information for events on site.

The role requires a courteous, multitasking individual capable of working in a fast-paced environment with flexibility to work weekends, including on-site responsibilities

Qualifications

• Previous hospitality/service industry experience preferred, but not necessary.
• Professional, courteous attitude.
• Ability to work in a fast-paced environment.
• Ability to multitask.
• Flexible availability to include weekends is required.

Responsibilities

• Greet, register, and assign rooms to guests of facility.
• Issue room keys and provide important information to guests.
• Make hotel reservations and check room availability.
• Verify credit card authorization or collect cash payment for all guests.
• Answer main telephone line and transfer to proper departments or guest rooms.
• Review guest accounts and charges upon guest check-out.
• Maintain daily checklists and balance cash/credit card paperwork.
• Perform nightly audit procedures and generate end-of-day reports.
• Maintain cleanliness and organization of the workspace.

Skills

Hospitality experience

Customer service

Multitasking

Communication

Job description

World Equestrian Center is seeking a Front Office & Guest Services professional to greet and register guests, issue keys, handle reservations, and manage guest payments from our Wilmington, OH location. You will coordinate with housekeeping and maintenance to ensure guest satisfaction and timely information for events on site.

The role requires a courteous, multitasking individual capable of working in a fast-paced environment with flexibility to work weekends, including on-site responsibilities