Night Front Desk Auditor - Top-Notch Guest Service

Image Hotel Management; Grove City (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance for

Life Insurance

401(k) Retirement Plan

Paid Time Off

Employee discount

Job summary

Prestige Hotels LLC in Grove City, OH is seeking a Night Auditor to join our front desk team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! 8 hour shifts; day or night availability.

Responsibilities include guest check-ins/outs, cash handling, upholding brand standards, and acting as MOD overnight. Benefits for full-time staff include medical, dental, vision insurance, life insurance, 401(k), paid time off, and employee

Qualifications

• Experience in hotel or customer service preferred.
• Strong communication and multitasking skills.
• Excellent attention to detail and problem-solving abilities.

Responsibilities

• Exceptional guest service delivery with problem resolution ability
• Excellent communication and phone skills
• Process all guest check-ins, check-outs, room assignments, and room change/guest requests
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Account balancing & cash handling
• Ability to understand and uphold hotel and brand standards and expectations
• General office up keeping and ensuring public areas are cleaned and replenished as needed
• Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
• Ensure night audit process is completed and checked
• Setting up breakfast
• Acting as MOD on property overnight
• Capacity to stand or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
• Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Prestige Hotels LLC in Grove City, OH is seeking a Night Auditor to join our front desk team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! 8 hour shifts; day or night availability.

Responsibilities include guest check-ins/outs, cash handling, upholding brand standards, and acting as MOD overnight. Benefits for full-time staff include medical, dental, vision insurance, life insurance, 401(k), paid time off, and employee