Guest Services Representative- World Equestrian Center

World Equestrian Center; Wilmington (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

World Equestrian Center in Wilmington, OH is seeking a Guest Services Representative to warmly welcome guests, register arrivals, and coordinate room assignments for a busy on-site facility.

You will handle keys, reservations, payments, and inquiries, while collaborating with housekeeping and maintenance to ensure flawless service during events. This is a full-time, on-site role requiring strong communication and computer skills and a flexible weekend schedule.

Qualifications

• High School diploma or equivalent.
• Experience in hospitality/service is preferred.
• Strong oral communication skills.
• Professional, courteous attitude.
• Strong computer skills.
• Ability to work in a fast-paced environment.
• Strong customer service skills.
• Ability to multitask.
• Flexible availability including weekends.

Responsibilities

• Greet and register guests and assign rooms.
• Issue room keys and provide information.
• Make reservations and check hotel availability.
• Process payments and credit card authorizations.
• Answer main telephone line and direct calls.
• Review guest accounts at checkout.
• Stay informed about daily on-site events.
• Coordinate with housekeeping/maintenance on guest issues.
• Ensure guest satisfaction and complete daily checklists.
• Operate end-of-day reports and sign out department keys.
• Balance cash and credit card transactions.
• Perform other duties as assigned by management.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Professional attitude

Weekend availability

Team player

Hospitality experience

Education

High School diploma or equivalent

Job description

Guest Services Representative - World Equestrian Center

Job Category: Front Office & Guest Services

Requisition Number: GUEST001954

Position Type: Full-Time

Employment Location: On-site

Rate: $16 USD per hour

Responsibilities

• Greet, register, and assign rooms to guests of facility
• Responsible for issuing room keys and important information to guests
• Responsible for making hotel reservations and checking hotel availability
• Verifies credit card authorization or collect cash payment for all guests
• Answer main telephone line and transfer to proper departments or guest rooms
• Review guest accounts and charges upon guest check-out
• Be familiar with daily events and shows on site
• Constant contact with housekeeping and maintenance departments with guest issues or concerns
• Ensure complete guest satisfaction
• Ensuring daily checklists are completed
• Completes any direct assignment from Manager
• Responsible for issuing and signing out Department Manager Keys
• Balance credit card and cash paperwork for entire day
• Process credit cards for Settlement
• Close out day for facility and print reports
• Insert information from day end reports into spreadsheets for General Manager and Ownership
• Performs other duties as directed by management

Physical Requirements

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Standing for long periods of time, pushing, pulling, lifting, reaching and grabbing
• Associate must be able to stand / walk for up to 8 hours per day

Qualifications, Education, Experience, Skills, and Abilities

• High School diploma or equivalent
• Previous hospitality/service industry experience preferred, but not necessary
• Strong oral communication skills
• Professional, courteous attitude
• Strong computer skills
• Ability to work in a fast paced environment
• Strong Customer Service skills
• Ability to Multitask
• Flexible availability to include weekends is required

Behaviors

• Team Player – Works well as a member of a group
• Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated – Devoted to a task or purpose with loyalty or integrity
• Motivation – Inspired to perform well by the ability to contribute to the success of a project or organization

Preferred Experience

• 1 year Front Desk / Customer Service

Licenses & Certifications

• Driver’s License

Equal Opportunity Employer

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.