WECW FRNT OFF NIGHT AUDIT

World Equestrian Center; Wilmington (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

World Equestrian Center is seeking a Front Office & Guest Services professional to greet and register guests, issue keys, handle reservations, and manage guest payments from our Wilmington, OH location. You will coordinate with housekeeping and maintenance to ensure guest satisfaction and timely information for events on site.

The role requires a courteous, multitasking individual capable of working in a fast-paced environment with flexibility to work weekends, including on-site responsibilities

Qualifications

• Previous hospitality/service industry experience preferred, but not necessary.
• Professional, courteous attitude.
• Ability to work in a fast-paced environment.
• Ability to multitask.
• Flexible availability to include weekends is required.

Responsibilities

• Greet, register, and assign rooms to guests of facility.
• Issue room keys and provide important information to guests.
• Make hotel reservations and check room availability.
• Verify credit card authorization or collect cash payment for all guests.
• Answer main telephone line and transfer to proper departments or guest rooms.
• Review guest accounts and charges upon guest check-out.
• Maintain daily checklists and balance cash/credit card paperwork.
• Perform nightly audit procedures and generate end-of-day reports.
• Maintain cleanliness and organization of the workspace.

Skills

Hospitality experience

Customer service

Multitasking

Communication

Job description

Job Category: Front Office & Guest Services

Requisition Number: WECWF002335

• Full-Time
• On-site

Locations

Showing 1 location

Wilmington, OH 45177, USA

Description

Essential Functions:

• Greet, register, and assign rooms to guests of facility
• Responsible for issuing room keys andimportant informationto guests
• Responsible for making hotel reservations and checking hotel availability
• Verifies credit card authorization or collect cash payment for all guests
• Answer main telephone line and transfer to proper departments or guest rooms
• Review guest accounts and charges upon guest check-out
• Be familiar with daily events and shows on site
• Constant contact with housekeeping and maintenance departments with guest issues or concerns
• Ensure complete guest satisfaction
• Ensuring daily checklists are completed
• Balance credit card and cash paperwork for entire day
• Performs nightly audit procedures and generates end-of-day reports
• Maintain cleanliness and organization of the workspace
• Performs other duties as directed by management.

Physical Requirements:

These physical demandsrepresentthe physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can bemadeto enable individuals with disabilities to perform thedescribed essential functionsofthe position.

• Physicalrequirementforparticular tasksincludebut are not limitedto: standing forlong periodsof time, pushing, pulling, lifting,reachingand grabbing.
• Associatemust be able tostand/ walkfor up to 8 hours per day.

Qualifications, Education, Experience,Skills, and Abilities:

• Previoushospitality/service industry experience preferred, but not necessary
• Professional, courteous attitude
• Ability to work inafast-pacedenvironment
• Ability to Multitask
• Flexible availability to include weekends isrequired.

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.