Night Front Desk Agent – Guest Services Pro

Crescent Hotels & Resorts; City of White Plains (NY); In loco; USD 30.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Highly competitive wages

Excellent benefits plan

RSP/401K matching for eligible

Flexible scheduling

Discounts at Crescent properties

Marriott Hotel Discount

Spa and Red Horse Restaurant discounts

Descrizione del lavoro

Crescent Hotels & Resorts is seeking a friendly Front Office team member to be the first point of contact for guests by phone and in person, delivering high standards of service. You will answer incoming calls, communicate guest needs to the right department, and follow up to ensure requests are handled; you will take room service orders and help resolve issues.

This role offers highly competitive wages and an excellent benefits plan; compensation is hourly and varies by location, with a typical

Mansioni

• Answer incoming calls from guests, both external and in-house.
• Communicate guest needs to the appropriate department and follow up to ensure requests are handled.
• Take room service orders; address guest complaints with thorough research to develop effective solutions.
• Listen and extend assistance to resolve problems such as price conflicts or HVAC issues.

Conoscenze

Guest service

Telephone handling

Communication

Descrizione del lavoro

Crescent Hotels & Resorts is seeking a friendly Front Office team member to be the first point of contact for guests by phone and in person, delivering high standards of service. You will answer incoming calls, communicate guest needs to the right department, and follow up to ensure requests are handled; you will take room service orders and help resolve issues.

This role offers highly competitive wages and an excellent benefits plan; compensation is hourly and varies by location, with a typical