Night Front Desk Agent: Guest Experience & Growth

Fairfield Inn & Suites Naperville Chicago - 1820 Abriter Ct, Naperville, IL 60563; Naperville (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee assistance program

Holiday pay

Paid training

Job summary

Fairfield Inn & Suites Naperville Chicago is seeking a Front Desk Agent to deliver exceptional guest service, manage reservations, and handle clerical duties with prompt resolution of inquiries.

The role requires high school completion, strong communication and data-entry skills, and the ability to work 8-hour night shifts, including holidays and weekends, in Naperville, IL. Pay is $17–$18 per hour with standard guest-service responsibilities.

Qualifications

• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Strong typing abilities and proficiency with PC and office equipment.

Responsibilities

• Reservation Management: Receive and process reservations via phone, fax, and mail.
• Enter reservations into the computer system and provide additional information.
• Verify pricing, discounts, and billing information, and notify customers of room features and availability.
• Check in and out guests efficiently and handle payments and charges.
• Maintain guest information security and uphold company policies.

Skills

Public relations

Typing

Customer service

Data entry

Education

High school diploma

Job description

Fairfield Inn & Suites Naperville Chicago is seeking a Front Desk Agent to deliver exceptional guest service, manage reservations, and handle clerical duties with prompt resolution of inquiries.

The role requires high school completion, strong communication and data-entry skills, and the ability to work 8-hour night shifts, including holidays and weekends, in Naperville, IL. Pay is $17–$18 per hour with standard guest-service responsibilities.