Front Desk Agent: Create Memorable Guest Experiences

InterContinental 62s Group plc; Naperville (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training and development

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent in Naperville, IL to greet guests, handle reservations, and manage payments. You’ll provide warm welcomes, assist with rewards, and ensure smooth check-in and check-out experiences.

The role emphasizes attentive service, local recommendations, and strong problem-solving to delight guests. Ideal candidates are tech-savvy, fluent in the local language, and capable of handling billing questions while offering personalized guest experiences.

Qualifications

• Excellent communication with guests and colleagues.
• Strong problem-solving to turn issues into memorable experiences.
• Fluency in the local language; additional languages are a plus.
• Able to read, write and use computer systems.

Responsibilities

• Greet guests warmly and set a memorable first impression.
• Acknowledge IHG Rewards Club members and returning guests in person or on the phone.
• Handle, process and receive payments for guest bookings.
• Make check-in and check-out swift and seamless for guests.
• Anticipate guest needs and offer tailored recommendations.
• Be the guests' trusted contact for billing issues and local restaurant suggestions.

Skills

Communication

Problem-solving

Customer service

Tech literacy

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent in Naperville, IL to greet guests, handle reservations, and manage payments. You’ll provide warm welcomes, assist with rewards, and ensure smooth check-in and check-out experiences.

The role emphasizes attentive service, local recommendations, and strong problem-solving to delight guests. Ideal candidates are tech-savvy, fluent in the local language, and capable of handling billing questions while offering personalized guest experiences.