Front Desk Agent

Pyramid Global Hospitality; Berkeley (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent for its Residence Inn Berkeley location. You will greet guests, assist with luggage, and guide their first impressions and stay.

The role emphasizes friendly, attentive service and local area knowledge to ensure a smooth arrival and enjoyable visit. We value a welcoming personality, one year of customer service experience, a valid driver’s license, and the ability to work weekends and holidays in a fast-paced hotel setting.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment.
• Excellent verbal communication skills.
• Ability to stand and move around the hotel, including valet areas.

Responsibilities

• Provide a warm welcome to guests and assist with luggage.
• Escort guests to rooms and explain hotel amenities and local area.
• Open doors for guests arriving by vehicle and help with check-in process.
• Park and retrieve guest vehicles as needed.
• Collaborate with team to ensure personalized guest experiences.
• Maintain entrance area cleanliness and organization.
• Contribute to a memorable guest journey and WOW moments.

Skills

Customer service

Guest interaction

Teamwork

Verbal communication

Problem solving

Driver's license

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+

What You Will Have An Opportunity To Do

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will be escorting and orienting the guest to the front desk for check-in.
• You will park and retrieve guests vehicles as requested
• Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized
• “Be the difference” with all guest and employees and do more than just “the norm".

What are we looking for?

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$23.50

$23.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.