Front Desk Agent

BENCHMARK; Berkeley (CA); Presencial; USD 40.000 - 54.000; Jornada completa

Descripción de la vacante

Residence Inn Berkeley, part of Pyramid Global Hospitality, is seeking a motivated Guest Services Agent. The role uses an engaging personality to welcome guests, assists with luggage, and provides knowledge about the hotel, amenities, and local area to ensure a smooth arrival and stay.

You will escort guests to the front desk, support check-in, help with doors and gatekeeping, coordinate with other attendants, and strive to create a memorable, personalized experience for every guest.

Responsabilidades

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• Open guest doors as guests arrive by motor vehicle.
• Escort and orient guests to the front desk for check-in.
• Park and retrieve guests’ vehicles as requested.
• Escort guests and their luggage to their room upon check-in.
• Explain our amenities and fun facts about the hotel.
• Work together with other attendants to ensure each guest has a personalized experience.
• Open doors for all guests.
• Assist lobby attendant in keeping the entrance area clean and organized.
• Be the difference with all guests and employees and do more than just “the norm

Descripción del empleo

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure.

Why we celebrate diversity

At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Guest Services Agent – Job description

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• Open guest doors as guests arrive by motor vehicle.
• Escort and orient guests to the front desk for check-in.
• Park and retrieve guests’ vehicles as requested.
• Escort guests and their luggage to their room upon check-in.
• Explain our amenities and fun facts about the hotel.
• Work together with other attendants to ensure each guest has a personalized experience.
• Open doors for all guests.
• Assist lobby attendant in keeping the entrance area clean and organized.
• Be the difference with all guests and employees and do more than just “the norm