Night Front Desk Agent | 3rd Shift Guest Services

Crystal Mountain; Thompsonville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Crystal Mountain in Thompsonville, MI is seeking a 3rd Shift Front Desk team member to be the point of contact for after-hours guest reception, check-in, and night operations from 9pm-7am or 10pm-8am. The role includes handling reservations, guest inquiries, night audit, and coordinating with Housekeeping and Security to ensure safe, efficient service.

Candidates should have a High School diploma, solid customer service skills, and the ability to work a demanding overnight schedule in a resort

Qualifications

• High School Diploma or GED required.
• Experience in hotel front desk or banking preferable.
• Excellent attendance for third shift.
• Ability to communicate clearly and courteously.

Responsibilities

• Check-in and check-out for guests on a third shift.
• Answer inquiries and handle reservations, including rate information.
• Prepare registration packets for arrivals.
• Process automated night audit and file reports.
• Dispatch guest requests to Housekeeping or Security when needed.

Skills

Front desk experience

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

Word

Excel

SMSHost

F&B POS systems

Job description

Crystal Mountain in Thompsonville, MI is seeking a 3rd Shift Front Desk team member to be the point of contact for after-hours guest reception, check-in, and night operations from 9pm-7am or 10pm-8am. The role includes handling reservations, guest inquiries, night audit, and coordinating with Housekeeping and Security to ensure safe, efficient service.

Candidates should have a High School diploma, solid customer service skills, and the ability to work a demanding overnight schedule in a resort