Seasonal Ticket Sales & Guest Services Agent

Crystal Mountain; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Crystal Mountain in Thompsonville, Michigan, seeks a Ticket Sales Attendant (FT or PT Seasonal) to sell tickets and rentals at the window and manage related tasks. You will operate the Ticket Sales System, handle cash and credit card payments, assist guests with inquiries, and help prepare daily sales reports.

Ideal candidates have strong customer service skills, experience with Excel/Word/Outlook, and the ability to work evenings, weekends and holidays in a resort environment.

Qualifications

• High School diploma or equivalent.
• Experience with Sales 32 and SysManager is a plus.
• Experience with Microsoft Excel, Word, Outlook.
• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Able to analyze, interpret and present data in various formats.
• Able to work with computers, faxes, copiers, scanners and various other technologies in offices and on resort.
• Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Responsibilities

• Provide Customer Service and ticket/rental sales at the ticket window.
• Operate the computerized Ticket Sales System and Credit Card Machine.
• Answer the phone and assist with guest inquiries.
• Handle guest complaints and misunderstandings.
• Process payments, which includes accepting cash, counting back change, and processing credit cards.
• Assist with the preparation of the Daily Ticket Sales Reports and Deposits.
• Assist with keeping the office area clean and organized.
• Provide guests with key local information and assistance.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Data analysis

Confidentiality

Professional conduct

Dependability

Time management

Education

High School diploma or equivalent

Tools

Sales 32

SysManager

Excel

Word

Outlook

Job description

Crystal Mountain in Thompsonville, Michigan, seeks a Ticket Sales Attendant (FT or PT Seasonal) to sell tickets and rentals at the window and manage related tasks. You will operate the Ticket Sales System, handle cash and credit card payments, assist guests with inquiries, and help prepare daily sales reports.

Ideal candidates have strong customer service skills, experience with Excel/Word/Outlook, and the ability to work evenings, weekends and holidays in a resort environment.