Snow Sports Desk Lead: Elevate Guest Experience

Crystal Mountain; Michigan; Hybrid; USD 35,000 - 55,000; Full time

Job summary

Crystal Mountain in Thompsonville, MI is seeking a Snow Sports Desk Lead to support the Snow Sports Desk staff and assist Tickets & Rental as needed. The role involves desk operations, lesson coordination, cash handling, and administrative support for programs.

The ideal candidate will have Flaik and Sales 32 experience, strong MS Office skills, and excellent communication. Evening and weekend work is required at this resort.

Qualifications

• Flaik and Sales 32 experience required.
• Advanced MS Office skills (Excel, Word, Outlook).
• Strong writing, verbal communication, and data interpretation.
• Self-directed with time and resource management.

Responsibilities

• Support Snow Sports Desk daily operations.
• Assist training and onboarding of staff.
• Coordinate lessons with instructors using Flaik and POS.
• Process cash transactions and follow procedures.
• Ensure guest satisfaction and smooth desk operation.
• Provide administrative support for programs.

Skills

Flaik

Sales 32

Microsoft Office

Communication

Data analysis

Education

High School diploma

Tools

POS system

Computers & office equipment

Job description

Crystal Mountain in Thompsonville, MI is seeking a Snow Sports Desk Lead to support the Snow Sports Desk staff and assist Tickets & Rental as needed. The role involves desk operations, lesson coordination, cash handling, and administrative support for programs.

The ideal candidate will have Flaik and Sales 32 experience, strong MS Office skills, and excellent communication. Evening and weekend work is required at this resort.