Night ER Patient Access Supervisor

County of Riverside; Moreno Valley (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

The County of Riverside’s University Health System–Medical Center Mental Health Admitting department seeks a Patient Access Supervisor to provide direct supervision and operational oversight of night-shift ER registration staff at RUHS Medical Center in Moreno Valley.

You will oversee daily ER registration operations, staffing, time/attendance, performance coaching, and ensure timely, accurate patient registrations while monitoring Epic work queues, KPIs, and issue resolution.

Qualifications

• Graduation from an accredited college or university with a Bachelor's degree, preferably in business/public/health care administration.
• At least one year of supervisory experience in patient access, revenue cycle, or related hospital services.
• Knowledge of insurance billing, admitting and registration, revenue cycle, and collections.
• Ability to supervise staff, develop training materials, and prepare clear reports.
• Ability to establish effective relationships with medical staff and external intermediaries.

Responsibilities

• Supervise day-to-day operations of patient access/revenue cycle functions such as admitting, billing and cashiering.
• Review policies to align with RUHS goals and improve efficiency in patient registrations.
• Monitor performance of staff, provide coaching, and address performance concerns.
• Coordinate with RUHS departments and external intermediaries to ensure accurate information flow.

Skills

Supervisory experience

Spanish language (preferred)

EMTALA knowledge

Education

Bachelor's degree in business/public/healthcare administration

Tools

Epic

ADT workflows

Cadence workflows

Job description

The County of Riverside’s University Health System–Medical Center Mental Health Admitting department seeks a Patient Access Supervisor to provide direct supervision and operational oversight of night-shift ER registration staff at RUHS Medical Center in Moreno Valley.

You will oversee daily ER registration operations, staffing, time/attendance, performance coaching, and ensure timely, accurate patient registrations while monitoring Epic work queues, KPIs, and issue resolution.