Patient Access or Patient Business Services Supervisor

Ruhealth; Moreno Valley (CA); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Riverside University Health System Medical Center is seeking a Patient Access Supervisor to provide direct supervision and operational oversight of night-shift ER registration staff. Responsibilities include ensuring timely patient registrations, monitoring Epic work queues, and coaching staff to meet KPIs.

Bilingual Spanish preferred but not required. The role involves daily shift huddles, communication with partnering departments, and potential weekend work based on needs.

Formación

• Bachelor's degree in business, healthcare, or hospital administration.
• One year of supervisory experience in patient access or revenue cycle.
• Knowledge of insurance billing, admitting/registration, and revenue cycle processes.

Responsabilidades

• Supervise ER registration operations and night-shift staff.
• Monitor staffing, attendance, and performance; coach staff.
• Oversee KPIs, WQs in Epic; resolve registration issues and ensure timely patient registrations.

Conocimientos

Supervisory experience

Staff coaching

Customer service

Educación

Bachelor's degree in business/healthcare administration

Herramientas

Epic ADT

Cadence workflows

Revenue cycle systems

Descripción del empleo

The County of Riverside’s University Health System–Medical Center Mental Health Admitting department is seeking a Patient Access or Patient Business Services Supervisor to provide direct supervision, and operational oversight of night-shift Emergency Room (ER) registration staff. The incumbent will oversee daily ER registration operations, ensure adequate staffing, monitor employee time and attendance, address performance concerns, and provide ongoing coaching and guidance to staff. Responsibilities also include ensuring timely and accurate patient registrations, monitoring Epic work queues (WQs) and key performance indicators (KPIs), troubleshooting registration issues, and maintaining effective communication with staff and partnering departments. The selected candidate will also conduct daily shift huddles to communicate operational priorities, workflow updates, and expectations. Additional related duties may be assigned as required.

Bilingual in Spanish is preferred but not required.

The most competitive candidates will possess knowledge of EMTALA requirements and experience with Epic, ADT and/or Cadence workflows. Experience overseeing staff cash handling and collections, monitoring registration performance, and troubleshooting and resolving Emergency Room registration issues is highly desirable.

Work Schedule: 9/80, Monday-Friday 7:00 p.m. - 4:30 a.m. Occasional weekend work may be required based on operational needs.

Meet the Team!

Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county’s only Pediatric Intensive Care Unit (PICU). If you’re passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!

For more information about RUHS Medical Center, please visit www.ruhealth.org

Examples of Essential Duties (may include but not limited to)

• Supervise the activities and day-to-day operations of one or more patient access or patient business services/revenue cycle functions: admitting, insurance billing, charge description master, clinic registration and scheduling, cashiering, revenue cycle/collection, provider relations, patient eligibility, and financial counseling at RUHS; review and evaluate policies and procedures in terms of RUHS goals.
• Assist in developing, updating, and implementing policies and procedures to ensure the most efficient methods of achieving patient access or revenue/patient business services goals and objectives, including admitting patients, billing fiscal intermediaries, and maximizing collections of delinquent accounts.
• Evaluate work performance and progress of subordinate employees; develop and implement comprehensive training programs for division personnel; perform or review patient financial evaluations and recommend payment and free care arrangements as appropriate.
• Provide technical guidance to staff on the most difficult and complex work of unit; coordinate the work of units supervised with other RUHS departments, County departments, and external fiscal intermediaries to ensure the accurate flow of information and to solve mutual problems.
• May participate in contract negotiations with fiscal intermediaries; analyze and prepare a variety of detailed financial and statistical reports.

Recruiting Guidelines

Education: Graduation from an accredited college or university with a Bachelor's degree, preferably with major coursework in business, public, healthcare, or hospital administration or a closely related field. (Additional journey level experience related to patient access or revenue cycle or patient business services function in a hospital or health care agency may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).

Experience: One year of supervisory experience over a patient access or revenue cycle or patient business services function, including billing, collections, admissions, or financial counseling activities in a hospital or health care agency.

Knowledge of: The principles and practices involved in insurance billing, admitting and registration, provider relations, revenue cycle, and credit and collection activities; laws, rules, regulations, and policies affecting patient access and revenue cycle functions; the principles and techniques of supervision, staff utilization, and training.

Ability to: Organize, coordinate, and supervise the work of subordinate staff; develop instructional materials; analyze situations and recommend appropriate actions; establish and maintain effective working relationships with medical staff, fiscal intermediary representatives, and others; prepare clear and concise oral and written reports.

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

Application Status

For questions regarding this recruitment Please contact Denise DeCamp at 951-955-0196 or [e-mail]. Please allow 1-2 business days for a response to general inquiries.