Patient Access or Patient Business Services Supervisor

County of Riverside; Moreno Valley (CA); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

The County of Riverside’s University Health System–Medical Center Mental Health Admitting department seeks a Patient Access Supervisor to provide direct supervision and operational oversight of night-shift ER registration staff at RUHS Medical Center in Moreno Valley.

You will oversee daily ER registration operations, staffing, time/attendance, performance coaching, and ensure timely, accurate patient registrations while monitoring Epic work queues, KPIs, and issue resolution.

Qualifications

• Graduation from an accredited college or university with a Bachelor's degree, preferably in business/public/health care administration.
• At least one year of supervisory experience in patient access, revenue cycle, or related hospital services.
• Knowledge of insurance billing, admitting and registration, revenue cycle, and collections.
• Ability to supervise staff, develop training materials, and prepare clear reports.
• Ability to establish effective relationships with medical staff and external intermediaries.

Responsabilités

• Supervise day-to-day operations of patient access/revenue cycle functions such as admitting, billing and cashiering.
• Review policies to align with RUHS goals and improve efficiency in patient registrations.
• Monitor performance of staff, provide coaching, and address performance concerns.
• Coordinate with RUHS departments and external intermediaries to ensure accurate information flow.

Connaissances

Supervisory experience

Spanish language (preferred)

EMTALA knowledge

Formation

Bachelor's degree in business/public/healthcare administration

Outils

Epic

ADT workflows

Cadence workflows

Description du poste

The County of Riverside’s University Health System–Medical Center Mental Health Admitting department is seeking a Patient Access or Patient Business Services Supervisor to provide direct supervision, and operational oversight of night‑shift Emergency Room (ER) registration staff. The incumbent will oversee daily ER registration operations, ensure adequate staffing, monitor employee time and attendance, address performance concerns, and provide ongoing coaching and guidance to staff. Responsibilities also include ensuring timely and accurate patient registrations, monitoring Epic work queues (WQs) and key performance indicators (KPIs), troubleshooting registration issues, and maintaining effective communication with staff and partnering departments. The selected candidate will also conduct daily shift huddles to communicate operational priorities, workflow updates, and expectations. Additional related duties may be assigned as required.

Bilingual in Spanish is preferred but not required.

The most competitive candidates will possess knowledge of EMTALA requirements and experience with Epic, ADT and/or Cadence workflows. Experience overseeing staff cash handling and collections, monitoring registration performance, and troubleshooting and resolving Emergency Room registration issues is highly desirable.

Work Schedule: 9/80, Monday-Friday 7:00 p.m. - 4:30 a.m. Occasional weekend work may be required based on operational needs.

Meet the Team!

Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state‑of‑the‑art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439‑bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county’s only Pediatric Intensive Care Unit (PICU). If you’re passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!

For more information about RUHS Medical Center, please visit www.ruhealth.org

Examples of Essential Duties (may include but not limited to)

• Supervise the activities and day‑to‑day operations of one or more patient access or patient business services/revenue cycle functions: admitting, insurance billing, charge description master, clinic registration and scheduling, cashiering, revenue cycle/collection, provider relations, patient eligibility, and financial counseling at RUHS; review and evaluate policies and procedures in terms of RUHS goals.
• Assist in developing, updating, and implementing policies and procedures to ensure the most efficient methods of achieving patient access or revenue/patient business services goals and objectives, including admitting patients, billing fiscal intermediaries, and maximizing collections of delinquent accounts.
• Evaluate work performance and progress of subordinate employees; develop and implement comprehensive training programs for division personnel; perform or review patient financial evaluations and recommend payment and free care arrangements as appropriate.
• Provide technical guidance to staff on the most difficult and complex work of unit; coordinate the work of units supervised with other RUHS departments, County departments, and external fiscal intermediaries to ensure the accurate flow of information and to solve mutual problems.
• May participate in contract negotiations with fiscal intermediaries; analyze and prepare a variety of detailed financial and statistical reports.

Recruiting Guidelines

• Education: Graduation from an accredited college or university with a Bachelor's degree, preferably with major coursework in business, public, healthcare, or hospital administration or a closely related field. (Additional journey level experience related to patient access or revenue cycle or patient business services function in a hospital or health care agency may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full‑time experience).
• Experience: One year of supervisory experience over a patient access or revenue cycle or patient business services function, including billing, collections, admissions, or financial counseling activities in a hospital or health care agency.
• Knowledge of: The principles and practices involved in insurance billing, admitting and registration, provider relations, revenue cycle, and credit and collection activities; laws, rules, regulations, and policies affecting patient access and revenue cycle functions; the principles and techniques of supervision, staff utilization, and training.
• Ability to: Organize, coordinate, and supervise the work of subordinate staff; develop instructional materials; analyze situations and recommend appropriate actions; establish and maintain effective working relationships with medical staff, fiscal intermediary representatives, and others; prepare clear and concise oral and written reports.