Impactful Night ER Registration Lead

County of Riverside; California; Vor Ort; USD 75.000 - 105.000; Vollzeit

Zusammenfassung

County of Riverside is seeking a Patient Access/Patient Business Services Supervisor for the University Health System Medical Center’s Mental Health Admitting department. You will supervise night-shift ER registration staff, monitor queues, and ensure accurate patient registrations while coordinating with other departments.

The role emphasizes EMTALA knowledge, Epic/ADT/Cadence familiarity, and staff coaching. Schedule is 9/80, Mon-Fri 7:00 p.m. – 4:30 a.m., with possible weekend work.

Qualifikationen

• One year of supervisory experience over patient access or revenue cycle functions in a hospital or health care setting.
• Knowledge of EMTALA requirements and experience with Epic/ADT/Cadence workflows preferred.
• Experience overseeing staff cash handling and collections; monitoring registration performance; troubleshooting ER registration issues.

Aufgaben

• Supervise day-to-day operations of ER registration staff, ensuring timely and accurate patient registrations.
• Oversee staffing, time/attendance, and provide coaching and guidance to staff; monitor KPIs and WQs.
• Conduct daily shift huddles to communicate priorities and workflow updates; coordinate with RUHS departments and external intermediaries.
• Develop and implement policies to optimize patient access and revenue cycle goals; prepare reports.

Kenntnisse

Supervisory experience

EMTALA knowledge

Epic workflows (ADT, Cadence)

Cash handling and collections

Registration issues troubleshooting

Ausbildung

Bachelor's degree in business/healthcare administration

Tools

Epic ADT

Cadence

Jobbeschreibung

County of Riverside is seeking a Patient Access/Patient Business Services Supervisor for the University Health System Medical Center’s Mental Health Admitting department. You will supervise night-shift ER registration staff, monitor queues, and ensure accurate patient registrations while coordinating with other departments.

The role emphasizes EMTALA knowledge, Epic/ADT/Cadence familiarity, and staff coaching. Schedule is 9/80, Mon-Fri 7:00 p.m. – 4:30 a.m., with possible weekend work.