Night Dispatch Operations Specialist

QQR; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match 3%

Health and wellness discounts

Job summary

QQR Transport is seeking a Dispatch Night Operations Associate in Fort Worth, TX for on-site night shift duties. You will oversee night dispatch operations, resolve time-sensitive issues, and ensure service levels across the fleet while maximizing revenue and asset productivity.

You will work with peers and leadership to deliver real-time guidance, escalate risks, and maintain high customer satisfaction. The role emphasizes process improvements and collaborative problem-solving within a growing

Qualifications

• 3+ years of experience in transportation, dispatch, or logistics operations.
• Subject matter expert in dry van and open deck fleet management.
• Strong understanding of trucking operations, dispatch workflows, and fleet management.
• Proven ability to manage multiple priorities in a high-volume environment.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and relationship-building abilities.
• Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking, and Microsoft Office Suite (especially Excel).

Responsibilities

• Direct daily dispatch activities across the company fleet.
• Ensure efficient load planning, route optimization, and equipment utilization.
• Monitor and improve operational KPIs: on-time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity.
• Develop and implement operational strategies that improve efficiency, profitability, and service levels.
• Identify bottlenecks and proactively implement process improvements.
• Facilitate driver productivity, while maintaining driver retention, and satisfaction.
• Oversee driver dispatch, scheduling, and load assignments.
• Monitor driver performance, utilization, and compliance.
• Address driver concerns and operational challenges promptly.
• Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers.
• Maintain strong relationships with customers, freight brokers, and strategic partners.
• Ensure service commitments are consistently met or exceeded.
• Resolve service failures and escalations professionally and efficiently.
• Identify opportunities for business growth and improved customer satisfaction.
• Ensure compliance with DOT, FMCSA, Hours-of-Service, safety regulations, and company policies.
• Partner with the Safety Department to minimize risk and improve CSA performance.
• Monitor operational procedures to maintain regulatory and operational integrity.
• Analyze freight trends, lane profitability, and market opportunities.
• Generate operational reports and performance dashboards for leadership review.
• Use data-driven decision-making to improve profitability and resource allocation.
• Participate in budgeting, forecasting, and capacity planning.

Skills

3+ years logistics operations

Dry van experience

Fleet management

TMS proficiency

Excel proficiency

Strong communication

Education

Bachelor’s degree in Logistics or related field

Associate degree in Logistics

Tools

TMS systems

ELD platforms

GPS tracking systems

Microsoft Office (Excel)

Job description

QQR Transport is seeking a Dispatch Night Operations Associate in Fort Worth, TX for on-site night shift duties. You will oversee night dispatch operations, resolve time-sensitive issues, and ensure service levels across the fleet while maximizing revenue and asset productivity.

You will work with peers and leadership to deliver real-time guidance, escalate risks, and maintain high customer satisfaction. The role emphasizes process improvements and collaborative problem-solving within a growing