Night Dispatch & Logistics Strategist

QQR Logistics

Cincinnati (OH)

On-site

USD 45,000 - 65,000

Full time

7 days ago

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Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match 3%

Health and wellness discounts

Job summary

QQR Transport in Cincinnati, OH is seeking an experienced Dispatch Night Operations Associate to join our on-site night crew. You will oversee night-shift dispatch across the fleet, resolve time-sensitive issues, and ensure service levels while maximizing revenue and asset productivity.

Collaborate with drivers, dispatchers, and customers; monitor KPIs, plan loads, and improve day-to-day processes. This role requires strong communication, problem-solving, and a track record in dry van and open

Qualifications

3+ years in transportation, dispatch, fleet management, or logistics operations.
Subject matter expert in dry van and open deck fleet management.
Strong understanding of trucking operations, dispatch workflows, and fleet management.
Proven ability to manage multiple priorities in a high-volume environment.
Excellent organizational, analytical, and problem-solving skills.
Strong communication and relationship-building abilities.
Proficiency with TMS, ELD platforms, GPS tracking, and Excel.

Responsibilities

Direct daily dispatch activities across the company fleet.
Ensure efficient load planning, route optimization, and equipment utilization.
Monitor and improve KPIs: on-time performance, loaded/empty miles, revenue per truck.
Develop and implement operational strategies to improve efficiency and service levels.
Identify bottlenecks and proactively implement process improvements.
Facilitate driver productivity, retention, and satisfaction.
Oversee driver dispatch, scheduling, and load assignments.
Monitor driver performance, utilization, and compliance.
Address driver concerns and operational challenges promptly.
Support retention through strong driver relationships and clear communication with drivers, dispatchers, and customers.
Maintain relationships with customers, freight brokers, and partners.
Ensure service commitments are met or exceeded.
Resolve service failures and escalations professionally and efficiently.
Identify opportunities for growth and customer satisfaction.
Ensure DOT, FMCSA, Hours-of-Service, safety regulations, and company policies.
Collaborate with Safety to minimize risk and CSA impact.
Monitor procedures for regulatory and operational integrity.
Analyze freight trends, lane profitability, and market opportunities.
Generate reports and dashboards for leadership review.
Use data-driven decision-making to improve profitability and resource allocation.
Participate in budgeting, forecasting, and capacity planning.