Dispatch Night Operations Associate

QQR; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401(k) with company match

Health and wellness discounts

Job summary

QQR Transport is seeking a Dispatch Night Operations Associate to join our on-site Cincinnati team. This full-time role oversees night shift dispatch, ensuring freight moves around the clock and service levels stay high.

You will drive load planning, driver coordination, and KPI monitoring while collaborating with peers to improve efficiency, profitability, and customer satisfaction across the fleet.

Qualifications

• 3+ years of experience in transportation, dispatch, fleet management, or logistics operations
• Subject matter expert in dry van and open deck fleet management
• Strong understanding of trucking operations, dispatch workflows, and fleet management
• Proven ability to manage multiple priorities in a high-volume environment
• Excellent organizational, analytical, and problem-solving skills
• Strong communication and relationship-building abilities
• Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking, and Microsoft Office Suite (especially Excel)

Responsibilities

• Direct daily dispatch activities across the company fleet
• Plan loads, optimize routes, and maximize equipment utilization
• Monitor KPIs: on-time performance, miles, revenue per truck, detention, productivity
• Develop strategies to improve efficiency, profitability, and service levels
• Identify bottlenecks and implement process improvements
• Support driver productivity and retention through clear communication
• Oversee driver dispatch, scheduling, and load assignments
• Monitor driver performance and compliance
• Address driver concerns promptly
• Maintain relationships with customers, brokers, and partners
• Ensure compliance with DOT/FMCSA and safety policies
• Generate reports and dashboards for leadership
• Use data-driven decisions for profitability and capacity
• Assist budgeting and forecasting

Skills

Driver dispatch & fleet management

Analytical & problem-solving

Communication & relationship-building

Education

Associate or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field

Tools

TMS

ELD platforms

GPS tracking

Microsoft Office (Excel)

Job description

Company Description

QQR Logistics and QQR Transport keep critical freight moving for supply chains that can’t afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.–Canada and U.S.–Mexico cross-border lanes.

Compensation

The total compensation range for this position is $45,000 to $65,000 including salary and performance bonus.

Job Overview

The Dispatch Night Operations Associate is a full-time, on-site role with QQR Transport working the night shift, based in the Cincinnati, Ohio onsite. You will oversee night shift dispatch operations, resolve and escape time sensitive issues to keep freight moving around the clock, and customer service execution across the company fleet. Working closely with peers and leadership, you’ll ensure we deliver exceptional service while maximizing revenue, asset productivity, and customer satisfaction — providing real-time guidance, resolving service issues, and escalating operational risk before it impacts our mission-critical customers.

This role is accountable for working with drivers, improving day-to-day processes, increasing business efficiencies, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members.

Key Responsibilities

Operations Management

• Direct daily dispatch activities across the company fleet
• Ensure efficient load planning, route optimization, and equipment utilization
• Monitor and improve operational KPIs: on-time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity
• Develop and implement operational strategies that improve efficiency, profitability, and service levels.
• Identify bottlenecks and proactively implement process improvements
• Facilitate driver productivity, while maintaining driver retention, and satisfaction

Fleet & Driver Management

• Oversee driver dispatch, scheduling, and load assignments
• Monitor driver performance, utilization, and compliance
• Address driver concerns and operational challenges promptly
• Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers

Customer & Partner Relations

• Maintain strong relationships with customers, freight brokers, and strategic partners
• Ensure service commitments are consistently met or exceeded
• Resolve service failures and escalations professionally and efficiently
• Identify opportunities for business growth and improved customer satisfaction

Compliance & Risk Management

• Ensure compliance with DOT, FMCSA, Hours-of-Service, safety regulations, and company policies
• Partner with the Safety Department to minimize risk and improve CSA performance
• Monitor operational procedures to maintain regulatory and operational integrity

Strategic Planning & Analytics

• Analyze freight trends, lane profitability, and market opportunities
• Generate operational reports and performance dashboards for leadership review
• Use data-driven decision-making to improve profitability and resource allocation
• Participate in budgeting, forecasting, and capacity planning

Qualifications

Required

• 3+ years of experience in transportation, dispatch, fleet management, or logistics operations
• Subject matter expert in dry van and open deck fleet management
• Strong understanding of trucking operations, dispatch workflows, and fleet management
• Proven ability to manage multiple priorities in a high-volume environment
• Excellent organizational, analytical, and problem-solving skills
• Strong communication and relationship-building abilities
• Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking, and Microsoft Office Suite (especially Excel)

Preferred

• Experience operating a TMS platform
• Experience and preference to work night shift
• Knowledge of freight brokerage operations and carrier management
• Experience with cross-border (U.S.–Canada / U.S.–Mexico) freight
• Experience driving operational growth and process improvement initiatives
• Prior experience supporting demanding supply chains in automotive, manufacturing, pharmaceutical, aerospace, or energy
• Associate or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field — or equivalent practical experience

What Success Looks Like

Within your first 12 months, you will improve fleet utilization and efficiency, strengthen driver. engagement and retention, raise on-time delivery and service performance, and build a scalable dispatch operation that supports the company’s growth and if you choose to grow and increase your responsibilities for a possible future promotion.

Why Join QQR Transport?

Exceptional transportation companies are built by exceptional people. We give our people the autonomy, resources, and support to make a real impact. Not only for the company and customers, but for their families and themselves. QQR cultivates a culture that you will be proud of!

Comprehensive benefits package

• Health, dental and vision coverage
• 401(k) with company match 3%
• Health and wellness discounts

Equal Opportunity

QQR Logistics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This organization is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status as defined under applicable law, or protected veteran status.

Candidates must be able to operate a computer, telephone, and related office equipment as necessary to fulfill job responsibilities. The typical work environment features an open-concept office setting with noise levels consistent with standard office activity. Employees should expect periodic interruptions during the course of the workday. The role primarily involves sustained periods of sitting, along with regular verbal communication and active listening.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1, etc.) will not be considered.