Service Call Coordinator - 3rd Shift

ALL FLEET INC; Zion (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast-Paced Work Environment

Team Support

Job summary

All Fleet Inc. is seeking a 3rd Shift Service Call Coordinator to handle late-night service requests, dispatch technicians, and keep our operations moving smoothly.

You will coordinate responses, ensure fast, accurate scheduling, and maintain clear communication with customers and field teams. If you thrive in a high-pressure, independent role with strong problem-solving and communication skills, this position offers competitive pay with a night shift differential and growth opportunities within

Qualifications

• Thrives in high-stakes environments with multiple service requests.
• Strong communication, professional and solutions-focused.
• Familiarity with trucking or repair industry a plus, quick learner.
• Proven problem-solving skills and fast decision-making.
• Ability to prioritize urgent dispatch and allocate resources.
• Tech-savvy with dispatch software and digital record-keeping.

Responsibilities

• Own inbound service requests and ensure calls are handled efficiently.
• Dispatch and coordinate mobile diesel technicians for rapid response.
• Strategize routes and allocate resources to prevent delays.
• Maintain relationships with key customers and keep them informed.
• Address emergencies in real time and adjust schedules as needed.
• Communicate across calls, texts, and digital systems to maintain alignment.
• Track performance, maintain logs and generate reports.

Skills

Dispatch coordination

Emergency response

Route optimization

High-pressure communication

Account management

Problem solving

Team collaboration

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

3rd Shift – Service Call Coordinator

Schedule: 3rd Shift (12:00 AM – 8:30 AM)

Compensation: Competitive Pay + Night Shift Differential

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don’t believe in waiting around—we take action, keep fleets moving, and get the job done right.

About the Role

As a 3rd Shift Service Call Coordinator, you’ll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you’re a night owl who thrives in high-pressure, independent roles, this is the job for you.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.
• Your communication skills are top-notch – clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you’re a fast learner).
• You’re a master problem-solver – if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency – every second counts, and you act accordingly.
• You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.
• Career Growth & Advancement – We promote from within, and there’s always room to grow.
• A Fast-Paced, Exciting Work Environment – No two days are ever the same.
• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.