Customer & Service Operations Specialist - 3rd Shift

GetHired, Inc.; Zion (IL); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Night shift differential

Career growth opportunities

Job summary

All Fleet Inc. seeks a 3rd Shift Customer & Service Operations Specialist to handle late-night service requests and keep fleets moving. You will own inbound requests, dispatch mobile diesel technicians, and optimize routes for speed and coverage.

In this role you’ll manage high-value accounts, communicate clearly across channels, and adjust schedules in real time to maintain excellent customer service on night shifts.

Qualifications

• Experience handling multiple service requests in high-pressure settings.
• Strong communication and customer service skills.
• Familiarity with dispatch software and digital logs.

Responsibilities

• Own inbound service requests and ensure calls are handled efficiently.
• Dispatch mobile diesel technicians to maximize speed and coverage.
• Plan routes and allocate resources to prevent delays.
• Manage high-value accounts and keep customers informed.
• Address emergencies and adjust schedules in real time.
• Communicate across calls, texts, and digital systems.
• Track performance and maintain logs and reports.

Skills

High-stakes environment

Clear communication

Trucking industry knowledge

Problem-solving

Prioritize urgency

Tech-savvy

Team player

Tools

Dispatch software

Job description

3rd Shift – Customer & Service Operations Specialist

Schedule: 3rd Shift (12:00 AM – 8:30 AM)

Compensation: Competitive Pay + Night Shift Differential

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don’t believe in waiting around—we take action, keep fleets moving, and get the job done right.

About the Role

As a 3rd Shift Customer & Service Operations Specialist, you’ll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you’re a night owl who thrives in high-pressure, independent roles, this is the job for you.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.
• Your communication skills are top-notch – clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you’re a fast learner).
• You’re a master problem-solver – if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency – every second counts, and you act accordingly.
• You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.
• Career Growth & Advancement – We promote from within, and there’s always room to grow.
• A Fast-Paced, Exciting Work Environment – No two days are ever the same.
• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.