Night Desktop Support Technician – Remote & On-Site

Kraft Kennedy; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and long‑/t

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on the latest technologies

Job summary

Kraft Kennedy is seeking a Desktop Support Technician for the 2nd shift to support nationwide clients via remote connections and on-site visits. You’ll work with a collaborative team in a dynamic, client-focused environment, addressing a broad range of IT issues including virtualization and storage.

Hours are 4:30p–1:30a Eastern, Monday–Friday or variations such as Wednesday–Sunday or Friday–Tuesday. Eligible states include IL, DE, FL, GA, MA, KY, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC and NC.

Qualifications

• Bachelor’s Degree in IT or related field or 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Windows Server

Exchange

Virtualization

Storage

MS Office

MCSE certification

Education

Bachelor’s Degree in IT or related field

3 years of related work experience

Tools

Remote connections

Ticketing system

Monitoring consoles

Job description

Kraft Kennedy is seeking a Desktop Support Technician for the 2nd shift to support nationwide clients via remote connections and on-site visits. You’ll work with a collaborative team in a dynamic, client-focused environment, addressing a broad range of IT issues including virtualization and storage.

Hours are 4:30p–1:30a Eastern, Monday–Friday or variations such as Wednesday–Sunday or Friday–Tuesday. Eligible states include IL, DE, FL, GA, MA, KY, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC and NC.