Night & Day Dispatcher for Emergency & Roadside Ops

Kaizen Lab Inc.; Alexandria (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Kaizen Lab Inc. in Alexandria, VA is seeking a Private Property Dispatcher to efficiently coordinate operators and equipment for emergency and non-emergency service, maintaining accurate resource tracking and clear communication with the Call Center team.

The role requires strong problem-solving, the ability to multitask during high-volume periods, proficient use of GPS to relay ETAs, and professional customer service.

Qualifications

• Experience dispatching operators and equipment for emergency and non-emergency services.
• Ability to multitask and manage high-volume periods.
• Proficient use of GPS systems to communicate ETAs.
• Maintain professional phone etiquette and customer service.
• Strong problem-solving and decision-making skills.

Responsibilities

• Maintain status of all assigned resources.
• Dispatch calls promptly and relay ETAs and delays to customers.
• Lead shift in absence of Manager or Shift Leader.
• Coordinate with other companies to optimize call handling.
• Ensure proper turnover and complete necessary documentation.
• Communicate clearly with Call Center and customers.
• Provide high-quality customer service.

Skills

Multitasking

Problem solving

Customer communication

GPS navigation

Teamwork

Tools

GPS system

Job description

Kaizen Lab Inc. in Alexandria, VA is seeking a Private Property Dispatcher to efficiently coordinate operators and equipment for emergency and non-emergency service, maintaining accurate resource tracking and clear communication with the Call Center team.

The role requires strong problem-solving, the ability to multitask during high-volume periods, proficient use of GPS to relay ETAs, and professional customer service.