Dispatcher Multiple Shifts

Henry's Wrecker Service; Gaithersburg (MD); On-site; USD 38,000 - 54,000; Full time

Job summary

A local towing company in Gaithersburg seeks a Dispatcher to manage emergency and non-emergency service calls. The role involves coordinating operators, tracking resources, ensuring timely service, and maintaining high-quality customer interactions. Candidates should have a high school diploma and preferred experience in dispatch or logistics. The position offers a 12-hour shift schedule and requires strong communication and multitasking skills.

Qualifications

• Dispatch experience preferred, especially in call center, logistics, or towing industry.
• Dispatch, call center, logistics, or towing industry experience preferred.
• Strong communication, multitasking, and problem‑solving skills.

Responsibilities

• Dispatch operators and equipment for service calls using software and GPS.
• Monitor status and location of units, communicate ETAs and updates.
• Manage incoming calls professionally.
• Maintain accurate service records including vehicle information, notes, and payment details.
• Assist customers with vehicle release procedures in accordance with company policies.
• Communicate delays, operational concerns, or equipment issues to management.
• Coordinate with team members and ensure proper shift turnover communication.

Skills

Strong communication skills

Multitasking

Problem-solving skills

Education

High school diploma or equivalent

Tools

Dispatch software

GPS systems

Job description

Dispatcher Job Description

Department: Operations / Dispatch

Reports To: Dispatch Manager / Operations Manager

FLSA Status: Non-Exempt

Position Summary

The Dispatcher coordinates operators and equipment for emergency and non-emergency towing and roadside service calls. This role manages incoming service requests, tracks resources, communicates with operators and customers, and ensures timely, efficient service while maintaining professionalism and high-quality customer service.

Essential Functions

• Dispatch operators and equipment for service calls using dispatch software and GPS systems.
• Monitor the status and location of units and communicate accurate ETAs and service updates.
• Answer and manage incoming calls professionally and efficiently.
• Maintain accurate service records including vehicle information, notes, and payment details.
• Assist customers with vehicle release procedures in accordance with company policies.
• Communicate delays, operational concerns, or equipment issues to management.
• Coordinate with team members and ensure proper shift turnover communication.

Qualifications

• High school diploma or equivalent required.
• Dispatch, call center, logistics, or towing industry experience preferred.
• Strong communication, multitasking, and problem‑solving skills.

Work Schedule

This position operates on a 12-hour shift schedule:

• Day Shift: Thursday – Saturday, 7:00 AM – 7:00 PM
• Night Shift: Thursday – Saturday, 7:00 PM – 7:00 AM

Schedules may be adjusted based on operational needs.

Physical Requirements

This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.