Night Data Center Operations Manager

Amazon Inc.; Frederick (MD); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a Data Center Manager Nights to lead a diverse team responsible for maintaining cloud infrastructure across global data center operations.

You will mentor staff, sponsor projects, and propose technical solutions while overseeing hardware and network diagnostics with on-call rotation. You will work with AWS Infrastructure Services to design, plan, deliver and operate the global data center footprint, ensuring safety, security and cost-efficiency across

Qualifications

• 4+ years IT experience or a relevant degree
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities
• Willingness to travel to multiple data center locations as needed

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage performance of diverse data center operation teams across locations
• Develop career paths for employees and update internal tools
• Recruit and train data technicians to ensure staffing levels
• Ensure day-to-day data center ops including queue management and 24/7 shift coverage
• Serve as SME across data center operations and fast-learn across domains
• Track and meet operational KPIs and metrics
• Drive process improvements, tech innovation and automation
• Manage large-scale outages and act as call leader
• Improve workflows and throughput for data center operations
• Document and oversee policies to meet SLAs

Skills

IT experience

People management

Operations & on-call

Travel between DCs

Education

Bachelor's degree in CS/Engineering/Math

Tools

A+/Net+/Sec+

CCNA

Linux+/LPIC

AWS Certification

Job description

Amazon Data Services, Inc. is seeking a Data Center Manager Nights to lead a diverse team responsible for maintaining cloud infrastructure across global data center operations.

You will mentor staff, sponsor projects, and propose technical solutions while overseeing hardware and network diagnostics with on-call rotation. You will work with AWS Infrastructure Services to design, plan, deliver and operate the global data center footprint, ensuring safety, security and cost-efficiency across