Night Customer Service Specialist – Order Entry

Samuels & Son Seafood C; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Samuels Seafood Company is seeking a Night Customer Service Representative in Philadelphia to support sales operations and ensure a seamless customer experience. This full-time clerical role requires attention to detail and strong communication with customers and sales teams.

The position emphasizes accurate order processing, data entry, and professional coordination of inquiries during a night shift (6:00 pm–2:30 am), with weekend/holiday availability as needed.

Qualifications

• High School Diploma or GED required.
• Strong customer service and telephone communication skills.
• Excellent data entry accuracy and attention to detail.

Responsibilities

• Answering incoming calls and emails from customers and sales representatives.
• Accurately processing orders from phone calls, voicemails, and emails.
• Performing data entry and invoicing tasks with precision.
• Providing clear and professional communication to customers and team members.
• Managing clerical and administrative duties as assigned.

Skills

Customer service

Telephone communication

Data entry

Multitasking

Attention to detail

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Samuels Seafood Company is seeking a Night Customer Service Representative in Philadelphia to support sales operations and ensure a seamless customer experience. This full-time clerical role requires attention to detail and strong communication with customers and sales teams.

The position emphasizes accurate order processing, data entry, and professional coordination of inquiries during a night shift (6:00 pm–2:30 am), with weekend/holiday availability as needed.