Order Processor- Overnight

North Coast Seafoods; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

North Coast Seafoods in Boston is seeking an Overnight Order Processor to accurately enter customer orders, troubleshoot issues, and coordinate with Shipping & Receiving to ensure timely fulfillment.

You will work overnight in a fast-paced food manufacturing environment, entering NAV orders, resolving discrepancies, and communicating with Food Service/HRI teams to support leadership and on-time deliveries.

Qualifications

• 2+ years in order entry, shipping or logistics.
• Experience working overnight is required.
• Experience in a fast-paced environment; seafood/meat processing a plus.

Responsibilities

• Review, enter, and confirm all incoming and scheduled customer orders daily.
• Ship-confirm processed orders and ensure accuracy in the system.
• Maintain deadlines for order cutoffs, delivery schedules, and customer requirements.
• Data entry, file maintenance, reporting, and system updates.
• Coordinate delivery info with Food Service sales and floor team.
• Handle overnight shipment issues and discrepancies.
• Service customer requests, resolve complaints, and problem solve overnight issues.
• Monitor inventory counts and communicate supply issues to leadership.
• Other duties as assigned.

Skills

Order entry

Shipping

Logistics

Overnight work

Customer service

Communication

Project management

Teamwork

Tools

NAV

Microsoft Excel

Microsoft Office

Job description

SUMMARY

The Overnight Order Processor supports our Food Service division—formally known as HRI (Hotel, Restaurant, and Institution)—and requires a team member with strong organizational skills to service customer orders overnight.

This role is responsible for accurately processing customer orders, including entering orders into NAV, troubleshooting any order-related issues, communicating instructions to the Shipping & Receiving teams, and ensuring all shipments are fulfilled accurately and delivered on time.

The PM Order Processor collaborates closely with the Food Service/HRI picking teams, trucking, and customers to coordinate pickups, monitor delivery schedules, track inventory levels, and communicate supply or product needs to leadership as necessary.

This position reports to the HRI Inside Sales Leadership.

DUTIES AND RESPONSIBILITIES

• Review, enter, and confirm all incoming and scheduled customer orders daily.
• Ship-confirm processed orders and ensure accuracy through the internal computer system.
• Maintain adherence to deadlines for order cutoffs, delivery schedules, and customer-specific requirements.
• Perform routine administrative functions such as data entry, file maintenance, reporting, and system updates.
• Review daily orders and communicate delivery info with Food Service sales and floor team
• Handle issues or discrepancies with shipments or orders that occur overnight
• Service customers’ requests, resolve complaints, and problem solve issues that occur overnight
• Monitor inventory counts and communicate supply issues with leadership as needed
• Other responsibilities as assigned

• 2+ years, experience in an order entry, shipping, or logistics position
• Experience working overnight, required
• Experience working in a fast-paced environment, preferred
• Experience in food manufacturing; seafood or meat processing a plus
• Experience working with inventory systems, preferred
• Proficient with Microsoft Office Suite with emphasis on Excel
• Strong written and verbal communication skills
• Strong project management and organizational skills; able to prioritize and manage multiple tasks and projects on time
• Exceptional interpersonal skills: able to navigate organizations to build relationships and garner support
• Exceptional customer service skills
• Able to maintain an environment that drives performance and a safe workplace
• Drive an environment of teamwork and open communication
• Direct and coordinate efficient workflow
• Ability to work weekend, part-time schedule

North Coast Seafoods is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

At North Coast, employees are considered part of a family where everyone works together to ensure the founding mission and values of the company are upheld every day. We offer an inclusive work environment spearheaded by an approachable leadership team who believes in the idea that it’s not just about the work we do, it’s about what the work allows us to do for our loved ones.

We foster the opportunity for real growth and long-term employment. Most members of our leadership team started out on the floor and through mentorship advanced into their current roles. We are currently looking to build the next generation of leaders.

We offer competitive compensation packages including comprehensive health care coverage, vacation and 401(k) to all full-time benefit-eligible employees. Employees also have access to the highest quality seafood at cost.

This is a full-time benefit-eligible position.