Customer Service & Order Entry Specialist

Samuels & Son Seafood C; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Samuels Seafood Company in Philadelphia seeks a Customer Service Representative to support sales operations and ensure a seamless customer experience. You'll answer calls and emails, process orders from various channels, and perform data entry and invoicing with accuracy.

The role requires a high school diploma or GED, willingness to work early shifts, weekends and holidays, and excellent communication and multitasking skills.

Qualifications

• High School Diploma or GED required.
• Strong customer service and telephone communication skills.
• Excellent attention to detail and data-entry accuracy.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Asnwering incoming calls and emails from customers and sales representatives.
• Processing orders from phone calls, voicemails, and emails with accuracy.
• Performing data entry and invoicing tasks.
• Providing clear and professional communication to customers and team members.
• Managing clerical and administrative duties as assigned.

Skills

Customer service

Telephone communication

Multitasking

Attention to detail

Data entry

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Samuels Seafood Company in Philadelphia seeks a Customer Service Representative to support sales operations and ensure a seamless customer experience. You'll answer calls and emails, process orders from various channels, and perform data entry and invoicing with accuracy.

The role requires a high school diploma or GED, willingness to work early shifts, weekends and holidays, and excellent communication and multitasking skills.