Night Concierge & Guest Services Specialist

Travel + Leisure Co.; Garden City (UT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible spending accounts

Life and accident coverage

Disability Insurance

Paid time off (PTO)

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to create memorable experiences for guests from check-in through checkout. You will assist with reservations, provide resort information and quotes, and process guest payments with accuracy and courtesy.

The role emphasizes friendly service, team collaboration, and the ability to handle multiple guest requests in a fast-paced environment while maintaining attention to detail.

Qualifications

• Excellent communication skills in English (read, write, and understand).
• Ability to read and follow procedures accurately in a fast-paced environment.
• Basic math skills and cash handling procedures.

Responsibilities

• Greet guests warmly from registration to checkout.
• Provide information about the resort and nearby attractions; share room rate quotes and confirm reservations.
• Process cash and credit card transactions and balance receipts.
• Issue unit keys and guide guests through registration; verify charges on guest folios.
• Respond to guest inquiries promptly and provide excellent service.

Skills

Customer service

Cash handling

English communication

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to create memorable experiences for guests from check-in through checkout. You will assist with reservations, provide resort information and quotes, and process guest payments with accuracy and courtesy.

The role emphasizes friendly service, team collaboration, and the ability to handle multiple guest requests in a fast-paced environment while maintaining attention to detail.