Night Care Coordinator — Veterinary Receptionist

Petvet-Care-Centers; Santa Cruz (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Wellbeing support (Calm app, EAP)

Job summary

PetVet Care Centers’ Pacific & Santa Cruz Veterinary Specialists is seeking a Veterinary Receptionist for grave hours to join our team as a Care Coordinator. You will perform a range of administrative and customer service tasks, supporting a 24/7 emergency and specialty hospital in Santa Cruz.

You will engage with clients and pets, manage lobby flow, and help with appointments and basic medical emergencies while maintaining professional compassion in a fast‑paced environment.

Qualifications

• Must be 18 years or older to be considered.
• Client service experience required.
• Experience with phones, computers, multiple applications, and handling emotional clients.

Responsibilities

• Provides excellent customer service in person, over the phone, and in high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Skills

Client service

Phone/computer multitasking

Empathy with clients

Job description

PetVet Care Centers’ Pacific & Santa Cruz Veterinary Specialists is seeking a Veterinary Receptionist for grave hours to join our team as a Care Coordinator. You will perform a range of administrative and customer service tasks, supporting a 24/7 emergency and specialty hospital in Santa Cruz.

You will engage with clients and pets, manage lobby flow, and help with appointments and basic medical emergencies while maintaining professional compassion in a fast‑paced environment.