Veterinary Receptionist, Grave Hours (Care Coordinator) - Pacific & Santa Cruz Veterinary Speci[...]

PetVet Care Centers; Santa Cruz (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers' Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, CA is seeking a Veterinary Receptionist, Grave Hours (Care Coordinator) to join their team. The role focuses on delivering top‑notch client care and supporting hospital operations during night shifts.

As a Care Coordinator, you will handle front-desk duties, schedule appointments, support clients through emotional moments, and assist with basic medical emergencies and hospital workflows.

Qualifications

• Applicants must be 18 years of age or older.
• Client service experience is required.
• Experience with phones, computers, multiple applications, and handling emotional clients.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Skills

Client service

Phone and computer use

Emotional client handling

Job description

PetVet Care Centers' Pacific & Santa Cruz Veterinary Specialists is currently seeking a Veterinary Receptionist, Grave Hours (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

At Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, California, we are more than just a veterinary hospital—we are a team of dedicated professionals providing life‑saving emergency and specialty care to the pets of Santa Cruz County and beyond.

Our Care Coordinators are the heart of the client experience. They provide compassion, guidance, and support during some of the most emotional moments in a pet owner's journey. We are looking for individuals who are passionate about helping people, thrive in a fast‑paced environment, and want to be part of a collaborative team that truly cares.

Why Join Us

• The only 24/7 Emergency and Specialty Veterinary Hospital in Santa Cruz County
• Work alongside a highly skilled team of specialists, emergency doctors, technicians, and support staff
• Opportunities for professional growth and development
• A culture focused on teamwork, learning, and patient care
• The chance to make a real impact on pets and the people who love them

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Client service experience
• Experience with phones, computers, mult applications, and emotional clients

Preferred Skills (Nice to Have)

• Previous veterinary experience
• Previous overnight work experience

Schedule

• Wednesday through Saturday from 8PM-6:30AM
• Must be able to work at least 1 weekend shift a week and some holidays

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18.41—$18.41 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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